Privacy Policy

 Greetings from (“Website”). The Website is owned by Ciconia Enterprises Private Limited, a company incorporated under the Companies Act, 2013 having CIN U74900TG2020PTC141137, and having its registered address at CICONIA ENTERPRISES PRIVATE LIMITED, D.No7-1-58 Shop No.3 VAMSI EMPEROR, GREEN LANDS OPP LAL BUNGLOW AMEERPET, HYDERBAD, Hyderabad, Telangana, India, 500026.

 One of Our core values is the trust. This value is exactly what inspires us at Ciconia to double check highest standards for secure transactions and customer information privacy.

Please read the following statement to learn about our information gathering and dissemination practices. Our privacy policy is subject to change at any time without further notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting CICONIA’s website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our website.

By use of the website, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.


  1. Collection of Personal and Non-personal Information

a. When you use our Website, CICONIA collects and stores your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so CICONIA collects personal information from you that CICONIA considers necessary for achieving this purpose.

b. You can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, CICONIA indicates which fields are required and which fields are optional. CICONIA may automatically track certain information about you based upon your behavior on our Website. CICONIA uses this information to do internal research on our users' demographics, interests, and behaviors to better understand, protect and serve them. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

c. CICONIA uses data collection devices such as "Cookies*" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. CICONIA offers certain features that are only available through the use of a "cookie". CICONIA also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. CICONIA does not control the use of cookies by third parties.

d. If you choose to buy on the Website, CICONIA collects information about your buying behavior, preferences, and other such information that you choose to provide.

e. If you transact with us, CICONIA collects some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

f. CICONIA collects personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. CICONIA does use your contact information to send you offers based on your previous orders and your interests.

  1. Use of your Information

a. CICONIA uses personal information to provide the services you request. CICONIA uses your personal information to assist sellers in handling and fulfilling orders, enhancing customer experience, resolving disputes; troubleshooting problems; helping promote a safe service; collecting money; measuring consumer interest in our products and services, informing you about online and offline offers, products, services, and updates; customizing and enhancing your experience; detecting and protecting us against error, fraud and other criminal activities; enforcing our terms and conditions; and as otherwise described to you at the time of collection.

b. With your consent, CICONIA will have access to your SMS, contacts in your directory, location and device information and CICONIA may request you to provide your PAN and Know-Your-Customer (KYC) details to check your eligibility for certain products/services including but not limited to credit and payment products etc., to enhance your experience on the platform and provide you access to the services being offered by us, our affiliates or lending partners. Access, storage and use of this data will be in consonance with applicable laws. Please understand that your access to these products/services may be affected in the event consent is withdrawn.

c. In our efforts to continually improve our product and service offerings, CICONIA and our affiliates collect and analyze demographic and profile data about our users' activity on our Website.

d. CICONIA identifies and uses your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

e. CICONIA will occasionally ask you to complete optional online surveys. These surveys may ask you for personal information, contact information, date of birth, demographic information (like pin code, age, or income level), attributes such as your interests, household or lifestyle information, your purchasing behavior or history, preferences, and other such information that you may choose to provide. CICONIA uses this data to tailor your experience at our Website, providing you with content that CICONIA thinks you might be interested in and to display content according to your preferences.

  1. Sharing of information

a. CICONIA may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

b. CICONIA may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, for fulfillment of your orders, or for enhancing your experience, or to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. CICONIA DOES NOT disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

c. CICONIA may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. CICONIA may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

d. CICONIA and our affiliates will share / sell some or all of your personal information with another business entity should CICONIA (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. 

  1. Links to Other Websites

a. Our Website may link to other Websites that may collect personally identifiable information about you. CICONIA is not responsible for the privacy practices or the content of those linked Websites.

  1. Security

a. Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, CICONIA offers the use of a secure server. Once your information is in our possession CICONIA adheres to strict security guidelines, protecting it against unauthorized access.

  1. Advertisements

a. CICONIA uses third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Websites in order to provide advertisements about goods and services of interest to you. 

  1. Consent

a. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

b. If CICONIA decides to change the privacy policy, CICONIA will post those changes on this page so that you are always aware of what information CICONIA collects, how CICONIA uses it, and under what circumstances CICONIA discloses it.


A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. CICONIA places both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.